Position Summary:

eDoc Technologies is seeking a skilled and detail-oriented Software Engineer to develop and maintain our suite of case management software solutions. The ideal candidate will have strong experience with ASP.NET Core, C#, Web API development, and SQL Server. This role will work closely with our product and support teams to deliver high-quality, scalable, and maintainable solutions for our government and justice-sector clients.

Key Responsibilities:

• Design, develop, and maintain web-based applications using ASP.NET Core and C#.
• Build and maintain RESTful APIs for integration with front-end systems and third-party services.
• Write and optimize SQL queries, stored procedures, and database structures in SQL Server.
• Collaborate with product managers and support teams to gather and understand user requirements.
• Participate in code reviews and ensure adherence to coding standards and best practices.
• Debug, test, and resolve software defects across development and production environments.
• Contribute to system architecture and design decisions for new features and modules.
• Create and maintain technical documentation.
• Stay current with emerging technologies and recommend improvements.

Qualifications:

Required:

• Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent experience).
• 3+ years of experience in web application development using ASP.NET Core and C#.
• Proficiency in Web API development and RESTful architecture.
• Strong understanding of SQL Server, including query performance and database design.
• Experience with Entity Framework Core or other ORM tools.
• Familiarity with front-end integration (HTML, JavaScript, CSS).
• Experience with version control systems (preferably Git).
• Strong analytical and problem-solving skills.

Preferred:

• Experience developing enterprise or case management software.
• Familiarity with authentication/authorization (JWT, OAuth) and role-based security.
• Experience with Agile/Scrum methodologies.
• Knowledge of DevOps, CI/CD pipelines, and deployment to IIS or Azure.

Work Environment:

• Flexible hours with remote or hybrid work options.
• Collaborative development environment using agile practices.

Benefits:

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities.
• Work on meaningful solutions for the public sector.

Position Summary:

We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team at eDoc Technologies. In this role, you will provide front-line support for our proprietary Case Management Software used by local government and justice agencies. You will help clients troubleshoot technical issues, assist with product training, and work closely with our development and implementation teams to ensure customer satisfaction.

Key Responsibilities

• Provide first-line technical support to end-users via phone, email, or remote access
• Troubleshoot software, database, and system issues, escalating when necessary.
• Document all support requests, resolutions, and follow-up activities in the support tracking system.
• Assist with installation, configuration, and user onboarding for new clients.
• Provide training to users on core features of the software.
• Collaborate with developers to resolve bugs and suggest system improvements.
• Participate in testing and QA for new software updates.
• Monitor system logs and proactively identify potential issues.
• Maintain technical documentation and knowledge base articles.
• Support data conversion and migration efforts for new clients when applicable.

Qualifications:

Required

• Associate's degree in Information Technology, or a related field (or equivalent experience).
• 2+ years of experience in technical support or helpdesk environment.
• Strong troubleshooting skills, particularly with Windows-based applications and SQL Server.
• Familiarity with software installation, remote support tools, and system diagnostics.
• Excellent communication skills, both verbal and written.
• Ability to explain complex issues in clear, non-technical language.
• Strong customer service orientation.

Preferred:

• Experience supporting case management, justice, or government-related software.
• Working knowledge of Microsoft Office.
• Experience with remote desktop tools (e.g., AnyDesk, TeamViewer, RDP).
• Understanding of local government processes or court systems.

Work Environment:

• Standard office hours with occasional after-hours or weekend support.
• May require light travel to client sites for training or on-site support.

Benefits:

• Competitive salary.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Ongoing training and certification opportunities.
• Opportunities for advancement within a growing company.