1. Overview

This Privacy Policy describes how edoc Technologies ("we", "us", or "our") collects, uses, stores, and protects personal and case-related information through its Case Management Software ("the Software") provided to local government agencies ("Client"). We are committed to safeguarding the confidentiality, integrity, and availability of all data entered into and processed by the Software in accordance with applicable laws and regulations.

2. Data We Collect

• Case Information: Including names, dates, case IDs, charges, events, notes, and related documents
• Personal Information: Such as names, dates of birth, addresses, and contact information of individuals involved in a case.
• User Account Information: Names, emails, roles, and login credentials for authorized users.
• System Logs:For auditing and security purposes (e.g., IP addresses, timestamps, and activity logs).

3. Purpose of Data Collection

Data is collected and processed solely for the purpose of:

• Managing cases and supporting workflow tracking
• Ensuring compliance with legal and governmental reporting requirements
• Providing internal functionality for authorized Client use
• Enabling system auditing, performance monitoring, and support

4. Data Security

Tedoc Technologies applies industry-standard security measures to protect your data, including

• Role-based access control (RBAC)
• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security updates and vulnerability monitoring

5. Data Ownership and Access

• All data entered into the Software remains the sole property of the Client.
• edoc Technologies will not access or disclose any data unless:
• Authorized by the Client for support or maintenance purposes
• Required by applicable law or valid legal process

6. Data Retention

Data will be retained in accordance with the Client’s internal retention policies or applicable government records retention schedules. Upon termination of service, eDoc Technologies will assist in secure data export and/or deletion as requested.

7. Third-Party Services

The Software does not transmit or share data with third parties unless explicitly authorized by the Client. Any data integration with third-party systems (e.g., state reporting tools) is governed by separate contractual terms.

8. User Responsibilities

Authorized users of the Software are responsible for:

• Protecting login credentials
• Accessing only data relevant to their duties
• Reporting any suspected security or privacy issues immediately

9. Breach Notification

In the unlikely event of a data breach impacting Client data, eDoc Technologies will notify the designated Client contact promptly in accordance with applicable legal and contractual obligations.

10. Policy Updates

This Privacy Policy may be revised periodically. Clients will be informed of any material updates and provided with an updated version of the policy.

11. Contact Information

For questions or concerns related to this Privacy Policy, please contact us: